You will remain our European family

Brexit changes for EU customers

It is our mission to ensure your European service remains fast and convenient.

Here are some changes to expect:

The price you pay on the website will reduce

You will no longer pay UK VAT.

For example. when ordering:

1 x NMN Sublingual Tablets (240 x 125mg)

Current price including VAT = £129.95

The price will be reduced to £108.29 (VAT removed)

Your country's customs will charge VAT

No import duty to pay!

Once your parcel is dispatched, you will receive an email, from DHL or DPD, with the amount of VAT due and how to pay.

The total additional cost will be calculated as follows:

*Order total including delivery (not including VAT)*

+ VAT % (find out your country’s VAT rate by clicking here)

+ Processing Fee (£6 for DPD and £11 for DHL)

ZERO IMPORT DUTIES following the free trade deal

The total amount you pay should be around the same as pre Brexit (+/- 1 to 5 %)

This is the same process in place for all Worldwide shipments.

Your parcel will be held until your customs charges are paid

Once you receive your VAT and duties email notification, we recommend you make payment as soon as possible. Your parcel will not be delivered until these charges have been paid.

Short delivery delays are possible in the beginning

DPD and DHL have advised they expect only short delays for the first few weeks, then hope to resume normal service and delivery times in the future.

Delivery prices will remain the same

We will not increase delivery costs to Europe for 2021.

We really appreciate your patience and understanding.
We promise to work hard to keep service levels high.

If you have any questions or concerns please contact us

Please contact us with any questions you may have and provide reliable advice. Our experts are on hand to answer the best we can.

We recommend you send complex questions by email so we can ensure the correct answer is provided.

+44 (0) 333 301 2123

info@nadlab.uk

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