Delivery & Returns
UK Delivery Information
Once ordered and payment has been received, your item(s) will be dispatched within one working day.
All packages are sent by DPD Tracked and are expected to arrive in 1-2 working days from the dispatch date.
Northern Ireland and Scottish Highlands may take 3-5 working days.
Jersey and Guernsey require a delivery charge of £3.95, but UK VAT will be removed.
Delivery times and order tracking
All courier orders via DPD will be delivered usually between 9.00 am and 6.00 pm Monday to Friday and in some areas Saturday. If you have any concerns about your delivery, please email us at info@nadlab.uk, or phone our customer services on +44 3333 012 123, and we will be happy to help.
Arranging your delivery with DPD
DPD will contact you by email to arrange your delivery. You can choose to leave your parcel in a safe place, change the delivery date, or collect it from a pickup shop.
Prostaphane Chilled Delivery
Like many other supplements and vitamins, Prostaphane may gradually lose potency when exposed to heat.
Although not essential, we send all Prostaphane shipments in chilled temperature-controlled packaging to provide an additional 48 hours of protection. However, we are assured by the manufacturer that Prostaphane is not significantly affected at higher temperatures for over a month.
Once your Prostaphane arrives, store them in your refrigerator to retain maximum potency. We keep your Prostaphane supplements in refrigerated storage at our distribution centre.
Delivery to Europe & Worldwide will be available by DHL Express only for £19.95 to ensure maximum potency.
Rest Of The World
Please see below for delivery availability and charges to Europe.
DHL Express will fulfil delivery to other countries for £29.95, taking 1-7 working days.
Please use https://renuebyscience.com/ for delivery to the US and Canada.
I am sorry, we cannot deliver to India, Russia, China, or Macau.
Customs and VAT for EU and Worldwide
To EU & Worldwide shipping addresses, VAT is not applied at the UK rate of 20% and will, instead, be due at your country's customs office. This is to ensure you do not pay VAT twice.
*Your countries’ customs may charge import charges, VAT and processing fees. Processing fees can be between 5 and 20 euros.*
Please see here for more information - https://nadlab.uk/brexit-changes-for-eu-customers/.
EU Delivery Information
You may wish to use NAD Lab EU - https://nadlab-eu.com/ to avoid customs procedures. However, you may continue using NAD Lab UK if you wish.
*For deliveries to the Canary Islands, Iceland, Liechtenstein, Norway, and Switzerland, please continue to use NAD Lab UK.*
Standard delivery varies between 3 and 4 weeks, with DHL Express taking between 1 and 4 working days.
*ADDITIONAL CHARGES: If your delivery location is outside of the main cities and towns, DHL delivery charges may be more than expected. We may, therefore, request a contribution from you towards the additional charge. A local mail service option will be offered as an alternative, or to select a different delivery address.
Due to recent regulation changes from 1 July 2021, which have caused significant issues with customs, changes have been made to delivery options.
| Country | Standard Cost | Expected Time | DHL Express |
|---|---|---|---|
| Austria | £6.95 | 4-6 working days | £19.95 |
| Belgium | £9.95 (local mail) | 7-14 working days | £19.95 |
| Bulgaria | Not available | Please use NAD LAB EU | |
| Croatia | £9.95 (local mail) | 7-14 working days | £19.95 |
| Cyprus | DHL Express Only | £19.95 | |
| Czech Republic | Not available | Please use NAD LAB EU | |
| Denmark | DHL Express Only | £19.95 | |
| Estonia | £9.95 (local mail) | 7-14 working days | £19.95 |
| Finland | DHL Express Only | £19.95 | |
| France | £6.95 | 4-6 working days | £19.95 |
| Germany | DHL Express Only | £19.95 | |
| Gibraltar | £9.95 (local mail) | 2-4 weeks | £19.95 |
| Greece | DHL Express Only | £19.95 | |
| Hungary | £9.95 (local mail) | 7-14 working days | £19.95 |
| Iceland | £9.95 (local mail) | 10-15 working days | £19.95 |
| Ireland | £6.95 | 3-5 working days | £19.95 |
| Italy | £6.95 | 4-6 working days | £19.95 |
| Latvia | £9.95 (local mail) | 7-14 working days | £19.95 |
| Liechtenstein | £9.95 (local mail) | 10-15 working days | £19.95 |
| Lithuania | Not available | Please use NAD LAB EU | |
| Luxembourg | £9.95 (local mail) | 7-14 working days | £19.95 |
| Malta | £9.95 (local mail) | 2-4 weeks | £19.95 |
| Netherlands | £6.95 | 4-6 working days | £19.95 |
| Norway | £9.95 (local mail) | 10-15 working days | £19.95 |
| Poland | Not available | Please use NAD LAB EU | |
| Portugal | Not available | Please use NAD LAB EU | |
| Romania | Not available | Please use NAD LAB EU | |
| Slovakia | Not available | Please use NAD LAB EU | |
| Slovenia | Not available | Please use NAD LAB EU | |
| Spain Mainland | £6.95 | 4-6 working days | Not available |
| Canary Islands | £9.95 (local mail) | 2-4 weeks | £19.95 |
| Sweden | DHL Express Only | £19.95 | |
| Switzerland | £9.95 (local mail) | 10-15 working days | £19.95 |
Guarantee and Return Policy
We offer a 30-day Money Back Satisfaction Guarantee from the date you received the product. Please read the terms and conditions below. We guarantee your satisfaction and will:
- Issue a full refund for unopened products
- Issue a refund of 50% of the purchase price for returned products that have at least 50% of the product remaining (this does not apply to the Pure NMN Sublingual Powder 100g product)
Return Procedures: Please email info@nadlab.uk with your complete name, address, phone # and order #. Once we have received this email, we will provide you with a return authorisation number. Please then return the package to the below address.
Once we receive your return package, you will receive your refund. You will either be credited back to your Card or PayPal. Please allow 7 days to process the refund and 10 working days to receive your refund by card.
NOTE: The customer is responsible for all delivery charges when sending the product back to us.
Call Monday-Friday between 9 am and 5 pm with any questions.
03333 012 123
For returns, please use the following address:
NAD Lab UK
64A Dukesway, Stockton on Tees, TS17 9LT
