Delivery & Returns

UK Orders

Once ordered and payment has been received, if in stock, your item(s) will be dispatched within one working day.

All packages are sent by DPD Tracked and are expected to arrive in 1-2 working days from dispatch date. Northern Ireland and Scottish Highlands may take longer. We will provide your tracking number by email and it can be found in your account orders section by clicking here.

Jersey and Guernsey requires a delivery charge of £3.95, but UK VAT will be removed.

Pre-orders

Due to a recent surge in demand we & our supplier have been running low on stock. As items sell out, they may become available for pre-order only, whilst we await a new delivery from our supplier.

Expected dates for arrival are estimates made by our supplier and may change. As updates are received all customers will be notified by email.

If a pre order product is ordered in the same order as an in stock product, we may await for all products to be in stock before your items are dispatched.

We apologise for the inconvenience and we hope to avoid these circumstances in future.

EU Orders - Awaiting opening on EU distribution location end of 2021.

Once ordered and payment has been received, if in stock, your item(s) will be dispatched within one working day.

We no longer have restrictions on order value. However, if you wish to order more than £750 we will require your first order to be paid via IBAN.

Due to recent regulation changes from 1 July 2021 which has caused significant issues and delays using our road delivery services, changes have been made to delivery options. I am very sorry but we are no longer able to deliver to Iceland, Romania or Lithuania.

DPD tracked delivery £7.95 and DHL Express (1-4 working days) £19.95

Austria, France, Germany, Republic of Ireland, Netherlands, Spain - Mainland.

Local mail service (7-14 days) £9.95 and DHL Express (1-4 working days) £19.95

Belguim, Sweden, Croatia, Czech Republic, Estonia as well as non EU countries; Liechtenstein, Norway, and Switzerland

ONLY Local mail service (7-14 days) £9.95

Gibraltar , Malta, Spain - Canary Islands,

ONLY DHL Express (1-4 days) £19.95

Cyprus, Finland, Portugal, Poland, Denmark, Greece

We are very sorry, we no longer delivery to:

Iceland, Romania or Lithuania

Rest of the World

Delivery to other countries will be fulfilled by DHL Express for £29.95.

Customs and VAT for EU (following Brexit) and Worldwide

To EU & Worldwide shipping addresses, VAT is not applied at the UK rate of 20% and VAT will, instead, be due at your countries customs office. This is to ensure you do not pay VAT twice. You may also be liable for import duty upon arrival.

Please see here for more information - https://nadlab.uk/brexit-changes-for-eu-customers/.

Guarantee and Return Policy

We offer a 30-day Money Back Satisfaction Guarantee from the date you received the product. Please read the terms and conditions below.We guarantee your satisfaction and will:

- Issue a full refund for unopened products
- Issue a refund of 50% of the purchase price for returned products that have at least 50% of the product remaining (this does not apply to the Pure NMN Sublingual Powder 100g product)

Return Procedures: Please send an email to info@nadlab.uk with your complete name, address, phone # and your order # . Once we have received this email, we will provide you with a return authorisation number. Please then return package to the below address.

Once we receive your return package, you will receive your refund. You will either be credited back to your Card, or PayPal. Please allow 7 days days to process the refund and up to 10 working days to receive your refund by card.

NOTE: Customer is responsible for all delivery charges incurred when sending the product back to us.

Call Monday-Friday between 9am and 5pm with any questions.

03333 012 123

For returns please use the following address:

NAD Lab UK
64A Dukesway, Stockton on Tees, TS17 9LT