Delivery & Returns

Delivery Information

Once ordered and payment has been received, if in stock, your item(s) will be dispatched within one working day.

All packages are sent Royal Mail 48 Tracked and Signed For, expected to arrive in 2-3 working days. We will provide your tracking number by email and it can be found in your account orders section by clicking here.

Pre-orders

Due to a recent surge in demand we & our supplier have been running low on stock. As items sell out, they will become available for pre-order only, whilst we await a new delivery from our supplier.

Expected dates for arrival are estimates made by our supplier and may change. As updates are received all customers will be notified by email.

If a pre order product is ordered in the same order as an in stock product, we may await for all products to be in stock before your items are dispatched.

We apologise for the inconvenience and we hope to avoid these circumstances in future.

EU Orders

Once ordered and payment has been received, if in stock, your item(s) will be dispatched within one working day.

We no longer have restrictions on order value. However, if you wish to order more than £1,000 we will require your first order to be paid via IBAN.

Standard Tracked & delivery by DPD (5-7 working days - charges vary, see below) or DHL Express (1-2 working days for £19.99) is available to the following countries:

Delivery charge - £6.95

Belgium, Bulgaria, Cyprus (sent via local mail), Czech Republic, Denmark, Estonia, France, Germany, Gibraltar (sent via Royal Mail), Hungary, Republic of Ireland, Latvia, Lithuania, Luxemburg, Malta (sent via local mail), Monaco, Netherlands, Poland, Slovakia, Slovenia, Spain, Sweden.

Delivery charge - £7.95

Austria, Italy, Portugal

Delivery Charge - £9.95

Croatia, Finland, Greece, Romania, as well as non EU countries; Iceland, Liechtenstein, Norway, and Switzerland

Rest of the World

Delivery to other countries will be fulfilled by DHL Express for £29.95.

VAT & Zero Rate

To UK & EU shipping addresses, VAT is applied at the UK rate of 20%. No further or charges VAT will be due at your countries customs office.

VAT to countries outside of the EU, including customers in Iceland, Liechtenstein, Norway (sent via local mail), and Switzerland, will be zero rated (removed). The correct value of goods will be declared to your countries' customs department and you will be liable for import duty/VAT upon arrival.

Guarantee and Return Policy

We offer a 30-day Money Back Satisfaction Guarantee from the date you received the product. Please read the terms and conditions below.We guarantee your satisfaction and will:

- Issue a full refund for unopened products
- Issue a refund of 50% of the purchase price for returned products that have at least 50% of the product remaining

Return Procedures: Please send an email to info@nadlab.uk with your complete name, address, phone # and your order # . Once we have received this email, we will provide you with a return authorisation number. Please then return package to the below address.

Once we receive your return package, you will receive your refund. You will either be credited back to your Card, or PayPal. Please allow 7 days days to process the refund and up to 10 working days to receive your refund by card.

NOTE: Customer is responsible for all delivery charges incurred when sending the product back to us.

Call Monday-Friday between 9am and 5pm with any questions.

03333 012 123

For returns please use the following address:

NAD Lab UK
64A Dukesway, Stockton on Tees, TS17 9LT