Delivery & Returns

Delivery Information

Once ordered and payment has been received, if in stock, your item(s) will be dispatched within one working day.

All packages are sent Royal Mail 48 Tracked and Signed For, expected to arrive in 2-3 days. We will provide your tracking number by email and it can be found in your account orders section by clicking here.

Pre-orders

Due to a recent surge in demand we & our supplier have been running low on stock. As items sell out, they will become available for pre-order only, whilst we await a new delivery from our supplier.

Expected dates for arrival are estimates made by our supplier and may change. As updates are received all customers will be notified by email.

We apologise for the inconvenience and we hope to avoid these circumstances in future.

EU Orders

Tracked & signed for delivery in 5-7 days is £6.95 to the following countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Maximum order value is £250.00. Orders over this will be cancelled.

Rest of the World

Please email info@nadlab.uk for a delivery quote.

Guarantee and Return Policy

We offer a 30-day Money Back Satisfaction Guarantee from the date you received the product. Please read the terms and conditions below.

We guarantee your satisfaction and will:

  • Issue a full refund for unopened products
  • Issue a refund of 50% of the purchase price for returned products that have at least 50% of the product remaining

Return Procedures: Please send an email to  info@nadlab.uk with your complete name, address, phone # and your order # . Once we have received this email, we will provide you with a return authorisation number. Please then return package to the below address. Once we receive your return package, you will receive your refund. You will either be credited back to your Card, or PayPal. Please allow 7 days days to process the refund and up to 10 working days to receive your refund by card.

NOTE: Customer is responsible for all delivery charges incurred when sending the product back to us.

Call Monday-Friday between 9AM and 5PM with any questions.

03333 012 123

Product Info and Website:

For information about products, or any issues with the website, please contact :

info@nadlab.uk

For returns and to reach us by mail please use the following address:

NAD Lab UK
64A Dukesway, Stockton on Tees, TS17 9LT