Delivery & Returns
UK Delivery Information
Once ordered and payment has been received, if in stock, your item(s) will be dispatched within one working day.
All packages are sent by DPD Tracked and are expected to arrive in 1-2 working days from dispatch date.
Northern Ireland and Scottish Highlands may 3-5 workings days.
Jersey and Guernsey requires a delivery charge of £3.95, but UK VAT will be removed.
Delivery times and order tracking
All courier orders via DPD will be delivered usually between 9.00am and 6.00pm Monday to Friday, and in some areas Saturday. If you have any concerns about your delivery then please email us at info@nadlab.uk, or phone our customer services on +44 3333 012 123 and we will be happy to help.
Arranging your delivery with DPD
DPD will contact you by email to arrange your delivery. You can choose to leave your parcel in a safe place, change delivery date, or collect from a pickup shop.
Missed deliveries
Should there be no one at home when we deliver – it’s not a problem. A calling card with instructions included so that you can re-arrange delivery for a more convenient time.
Prostaphane Chilled Delivery
Orders will only be dispatched on Monday, Tuesday and Wednesday to the UK and Europe. Any orders made after Wednesday 12pm will be sent on Monday.
Worldwide deliveries will only be sent on Monday and Tuesday to avoid any delays over the weekend.
Your Prostaphane supplements are kept in refrigerated storage at our distribution center, and are sent to you only by next day delivery. Although not essential, for further assurance, we send all Prostaphane shipments in chilled temperature controlled packaging to provide an additional 48 hours protection.
As soon as your arrive, please store them in your refrigerator.
Delivery to Europe & Worldwide will be available by DHL Express only for £19.95 to ensure maximum potency.
Rest Of The World
Please see below for delivery availability and charges to the Europe.
Delivery to other countries will be fulfilled by DHL Express for £29.95 taking 1-7 working days.
Please use https://alivebyscience.com/ for delivery to the US and Canada.
I am sorry, we are unable deliver to India, Russia, China, or Macau.
Customs and VAT for EU and Worldwide
To EU & Worldwide shipping addresses, VAT is not applied at the UK rate of 20% and VAT will, instead, be due at your countries customs office. This is to ensure you do not pay VAT twice. You may also be liable for import duty for non EU countries.
Please see here for more information - https://nadlab.uk/brexit-changes-for-eu-customers/.
EU Delivery Information
You may continue to use NAD Lab UK if you wish, however NAD Lab EU - https://nadlab-eu.com/ is now open.
*For deliveries to Iceland, Liechtenstein, Norway, and Switzerland please continue to use NAD Lab UK.*
Standard delivery varies between 3 working days and 4 weeks, with DHL Express taking between 1-4 working days.
Due to recent regulation changes from 1 July 2021 which has caused significant issues with customs, changes have been made to delivery options.
| Country | Standard Cost | Expected Time | DHL Express |
|---|---|---|---|
| Austria | £6.95 | 4-6 working days | £19.95 |
| Belgium | £9.95 (local mail) | 7-14 working days | £19.95 |
| Bulgaria | Not available | Please use NAD LAB EU | |
| Croatia | £9.95 (local mail) | 7-14 working days | £19.95 |
| Cyprus | DHL Express Only | £19.95 | |
| Czech Republic | Not available | Please use NAD LAB EU | |
| Denmark | DHL Express Only | £19.95 | |
| Estonia | £9.95 (local mail) | 7-14 working days | £19.95 |
| Finland | DHL Express Only | £19.95 | |
| France | £6.95 | 4-6 working days | £19.95 |
| Germany | DHL Express Only | £19.95 | |
| Gibraltar | £9.95 (local mail) | 2-4 weeks | £19.95 |
| Greece | DHL Express Only | £19.95 | |
| Hungary | £9.95 (local mail) | 7-14 working days | £19.95 |
| Iceland | £9.95 (local mail) | 10-15 working days | £19.95 |
| Ireland | £6.95 | 3-5 working days | £19.95 |
| Italy | £6.95 | 4-6 working days | £19.95 |
| Latvia | £9.95 (local mail) | 7-14 working days | £19.95 |
| Liechtenstein | £9.95 (local mail) | 10-15 working days | £19.95 |
| Lithuania | Not available | Please use NAD LAB EU | |
| Luxembourg | £9.95 (local mail) | 7-14 working days | £19.95 |
| Malta | £9.95 (local mail) | 2-4 weeks | £19.95 |
| Netherlands | £6.95 | 4-6 working days | £19.95 |
| Norway | £9.95 (local mail) | 10-15 working days | £19.95 |
| Poland | Not available | Please use NAD LAB EU | |
| Portugal | DHL Express Only | £19.95 | |
| Romania | Not available | Please use NAD LAB EU | |
| Slovakia | Not available | Please use NAD LAB EU | |
| Slovenia | Not available | Please use NAD LAB EU | |
| Spain Mainland | £6.95 | 4-6 working days | Not available |
| Canary Islands | £9.95 (local mail) | 2-4 weeks | £19.95 |
| Sweden | DHL Express Only | £19.95 | |
| Switzerland | £9.95 (local mail) | 10-15 working days | £19.95 |
Guarantee and Return Policy
We offer a 30-day Money Back Satisfaction Guarantee from the date you received the product. Please read the terms and conditions below.We guarantee your satisfaction and will:
- Issue a full refund for unopened products
- Issue a refund of 50% of the purchase price for returned products that have at least 50% of the product remaining (this does not apply to the Pure NMN Sublingual Powder 100g product)
Return Procedures: Please send an email to info@nadlab.uk with your complete name, address, phone # and your order # . Once we have received this email, we will provide you with a return authorisation number. Please then return package to the below address.
Once we receive your return package, you will receive your refund. You will either be credited back to your Card, or PayPal. Please allow 7 days to process the refund and up to 10 working days to receive your refund by card.
NOTE: Customer is responsible for all delivery charges incurred when sending the product back to us.
Call Monday-Friday between 9am and 5pm with any questions.
03333 012 123
For returns please use the following address:
NAD Lab UK
64A Dukesway, Stockton on Tees, TS17 9LT
